This page is a reference translation. In case of any discrepancy, the Japanese version shall prevail.
Returns & Exchanges
- Defective / misdelivered
- Please contact us via the contact form or email within 7 days of arrival. We will exchange or refund the item with shipping at our expense.
- Customer convenience
- Returns, exchanges, or cancellations for customer reasons (wrong size, differs from image, etc.) cannot be accepted after shipment. Please review your order carefully before confirming.
- Refund method
- Refunds are issued to your payment method (via Stripe). After the refund is completed we restock the item and issue a qualified invoice (refund). Depending on your card issuer, it may take a few days for the refund to appear.
- Contact
- supportfc@vlift.com
Last updated: July 23, 2026